Refund Policy

    Last Updated: June 2026

    Thank you for purchasing from demonisblack Store.

    Because our products are digital downloads that provide immediate access to source code, assets, and documentation, we encourage customers to carefully review the product description, features, compatibility, screenshots, and available documentation before making a purchase.

    1. General Refund Policy

    Due to the nature of digital products, refunds are generally not available once access to the purchased product has been granted, except where required by applicable law or as described in this Refund Policy.

    2. Non-Refundable Situations

    Refunds are generally not available for:

    • Change of mind after purchase.
    • Accidental purchases.
    • Lack of technical knowledge or experience.
    • Failure to read the product description or system requirements.
    • Compatibility issues with unsupported third-party software or services.
    • Customer modifications to the original product.
    • Purchases made for evaluation, testing, or demonstration purposes.

    3. Eligible Refund Requests

    A refund may be considered in the following situations:

    • The purchased product cannot be downloaded or accessed.
    • The product contains a verified critical defect that prevents its intended functionality.
    • We are unable to provide a reasonable solution for a verified technical issue within a reasonable timeframe.
    • The same product was accidentally purchased more than once.

    All refund requests are reviewed individually and approved at our sole discretion, unless otherwise required by applicable law.

    4. Before Requesting a Refund

    If you experience a technical issue, please contact our Item Support team before requesting a refund. Many issues can be resolved through troubleshooting, configuration guidance, documentation, or product updates.

    5. How to Request a Refund

    To request a refund, please contact us and include:

    • Order number or purchase code.
    • Product name.
    • A detailed description of the issue.
    • Screenshots, videos, or error messages where applicable.

    Providing complete information helps us investigate your request more efficiently.

    6. Processing Time

    If a refund is approved, it is typically processed within 5–10 business days. The exact processing time depends on the payment provider and your financial institution.

    7. Changes to this Refund Policy

    We may update this Refund Policy from time to time. Any changes will become effective upon publication on this page with an updated revision date.

    8. Contact

    If you have any questions regarding this Refund Policy, please contact us at store@demonisblack.com.